:: Management of Questions and Surveys
:: Survey Reporting
Do you want to know what your customer interests? Our survey module offers you the possibility of anonymous and personal surveys integrated into e-mails and newsletter campaigns and for stand-alone surveys to be offered in external websites.
With the basic survey module you can conduct online surveys which are quick and easy as well as cost efficient. The survey results are visible during the survey and can be evaluated simultaneously. The user-friendly data exchange with Excel in multilingual survey on market research, employee surveys, customer surveys, quality management (Quality Control Management), homepage surveys and much more. The planning and execution of the surveys is a complex project that can be organized into multiple phases. The following are some basic points to be aware of:
Management of Questions and Surveys
With our basic survey module you not only have tried and proven technology at your service, but you can use our international experience to your advantage. We want to help you with any questions you have concerning content, comprehension, procedures and participation in relation to the surveys. Optimal survey results can be achieved through survey of specific groups (participants) or through random inquiry of a group. The result is comprehension of what the customer requires (has in mind) and the appropriate product, product-lines and service options and needs of the customer. This makes it possible to form a fuller picture of how to be of service to your customer. The utilization of games and contests in relation to customer surveys raises the participation motivation for customers.
Through the integration of surveys into the e-mails or newsletters you are taking advantage of the most updated, fastest, most cost efficient marketing research tool. Use the option of personal communications with participants. Familiarize yourself with the goals and options and use the surveys. Attach the option of dynamic telephone representatives for informative answers to technical questions, include telephone numbers and e-mail addresses. You have the choice of an anonymous survey or individually oriented data for the customer profile.
An optically appealing design is as important as content. Our graphic designers always have the fitting solutions accessible... appropriate for your target groups or surveys, event-invitations, games and contests, etc.
Every possible option is open to you through our survey module. Assistance is available for questions and options of the following types :
Categories of questions
:: Text boxes (single line)
:: Bigtext boxes (multiple lines)
:: Check boxes (multiple choice)
:: Radio-Dial (Multiple Choice))
:: Single-Select / Multi-Select
:: Open Text Fields
Menu options:
:: Integration of e-mail and website links
:: Anonymous surveys
:: Question editor
:: Answer options
:: Confirmation of answer options
:: Overview and detail reporting
At the end of each survey is a fully automatic option for generating written acknowledgement and thanks for survey participants.
Survey Reporting
Survey reporting makes both collective and fractional analyzation of single groups possible. Comparing the results of individual groups is often informative. Besides the data results, the response rate of the participants is also available at any time. All data and reports are available as Excel or CSV format downloads. The downloads would be available in the CRM/ERP system to be imported and processed.
Appraisal and careful analysis of the results provides direction for concrete organizational measures which are instrumental in production.
